What To Do If You Need Service
Georgia Home Theater greatly appreciates the support of our clients. We’ve taken the time to select some of the most reliable high performance products in the world for you, and your equipment is made to bring you many years of pleasure. We know, however, that service issues may arise. If you have any equipment trouble, please contact us. We are always happy to help.
Should you need service on a weekday, please call our main number, 770-955-8909 and ask for our service manager. Our service manager will schedule a time for a service technician to take care of your service issue.
Should you have a weekend emergency*, please call our service manager at 770-617-7281 for assistance. Please leave a voicemail message with your name and number, and your call will be returned.
Georgia Home Theater warranties our installation parts and labor for a period of one year from the date of final installation**. Labor and parts related to lightning or power surge are not covered by warranty. Labor related to electrical, satellite or cable providers, security or other contractors not directly commissioned by Georgia Home Theater is also not covered by warranty.
* A system emergency is when a Georgia Home Theater installed system is inoperable or fails to provide audio or video. Out of warranty weekend service visits are subject to our premium service hourly rate.
** The final installation date is the date the product was installed and functioning at the client residence. This may or may not coincide with a final payment.